A. We accept cash, credit card, Amex (2% surcharge), cheques, direct debit into our account and money orders. We can set up a direct debit system from your credit card or you can pay your account online.
A. We have a large range of sizes and prices to suit your requirements. Please use our easy 3 step process to determine how much space you need and what the price will be based on the location of your choice.
No, we do not require any bond.
We require payment monthly in advance. Upon move in, there is a one-off $18.50 admin fee.
A. No. However we can provide you with transportation assistance. Please call our stores for the different transportation options available.
A. No we don’t. By locking the unit with your own padlock (you can purchase one from us) you lock the door, you keep the key and you are the only one who has access to the unit.
A. All of our complexes allow you the ability to drive right to the roller door of your unit. There is generally a mix of options at each complex, so if this is an important requirement, please specify it when making your booking.
A. We can provide shelving for a monthly fee, or you can purchase the shelving we provide outright.
A. We can provide you with transportation assistance. Please call our stores for the different transportation options available.
A. Yes. You are welcome to bring your own, or you can buy one from us. You are the only one who has access to your unit (and/or anyone you give a key to). You lock it and you keep the key. Please make sure that you get a good padlock with over 2000 possible combinations. Ours range in price from $10 to $15 depending on size.
A. We are closed on public holidays, however at facilities where we provide pin code gate access, you can continue to access your unit (the office will be closed though). You can arrange a move-in prior to the public holiday so that you are setup in advance with pin-code access (provided the facility you are accessing has this feature).
A. We have a manager on-site during our operating hours. When we are closed, we provide a combination of pin code access, video cameras, security alarms, security fencing and more depending on the complex of your choice. Please check with the complex of your choice for the exact security offered.
A. Some of our facilities can provide you with this, but as a general rule we do not. Our extended hours facilities offer 6am – 10pm every day of the week. If we believe you have a genuine reason for needing longer hours, we can assess your reason and give you the additional hours if approved. We prefer to keep tight security on our complexes and your safety comes first.
A. Yes we do. We provide a range of boxes, tape, protective covers, bubble wrap, marker pens, stanley knives and more to help you pack properly. By packing properly, you can take advantage of the full space of your unit, which means you can fit into a smaller size and save money. By using boxes, you can stack your goods to the top of your unit. If you would like a detailed explanation on how to pack properly, click here.
A. No. Some companies like to build insurance into your price. However, we prefer to give you the option, as it is quite common for people to transfer their existing home insurance policy to their storage unit (you need to check this though). If you would like insurance, we can provide it. Please check out our insurance page where you can see that our policies are priced as low as $2.35 per week.
A. We can receive deliveries and arrange pick-ups on your behalf, freeing up your valuable time. We can monitor staff access, with sign in books and key control. If you are storing document boxes, we can provide you with shelving solutions. At our Fitzroy & Port Melbourne complexes, we can also provide you with a complementary board room. In addition to this, we offer Serviced Offices in the same building (Fitzroy), so you can easily run your business with a warehouse.