How much does it cost to store my goods with you?
A. We have a large range of sizes and prices to suit your requirements. Please use our easy 3 step process to determine how much space you need and what the price will be based on the location of your choice.
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Can I drive to the door of my unit?
A. All of our complexes allow you the ability to drive right to the roller door of your unit. There is generally a mix of options at each complex, so if this is an important requirement, please specify it when making your booking.
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Does the price of my unit include insurance?
A. No. Some companies like to build insurance into your price. However, we prefer to give you the option, as it is quite common for people to transfer their existing home insurance policy to their storage unit (you need to check this though). If you would like insurance, we can provide it. Please check out our insurance page where you can see that our policies are priced as low as $2.25 per week.
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What sort of security does Fry's provide?
A. We have a manager on-site during our operating hours. When we are closed, we provide a combination of video cameras, security alarms, security patrols, security fencing and more depending on the complex of your choice. Please check with the complex of your choice for the exact security offered.
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Does Fry's provide 24 hour access?
A. Some of our facilities can provide you with this, but as a general rule we do not. Our extended hours facilities offer 6am - 10pm every day of the week. If we believe you have a genuine reason for needing longer hours, we can assess your reason and give you the additional hours if approved. We prefer to keep tight security on our complexes and your safety comes first.
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What are the hours of operation?
A. Each facility has different opening hours. To find the opening hours of your desired facility, please click on the appropriate link - Bayswater, Chelsea Heights, Clayton, Fitzroy, Frankston, Geelong, Port Melbourne, Thomastown or Tullamarine.
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Is Fry's open on Public Holidays?
A. We are closed on public holidays, however at facilities where we provide pin code gate access, you can continue to access your unit (the office will be closed though). You can arrange a move-in prior to the public holiday so that you are setup in advance with pin-code access (provided the facility you are accessing has this feature).
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Do I need my own padlock?
A. Yes. You are welcome to bring your own, or you can buy one from us. You are the only one who has access to your unit (and/or anyone you give a key to). You lock it and you keep the key. Please make sure that you get a good padlock with over 2000 possible combinations. We will only sell good quality padlocks, and ours range from $10 to $15 depending on size.
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Does Fry's Self Storage provide packaging material?
A. Yes we do. We provide a range of boxes, tape, protective covers, bubble wrap, marker pens, stanley knives and more to help you pack properly. By packing properly, you can take advantage of the full space of your unit, which means you can fit into a smaller size and save money. By using boxes, you can stack your goods to the top of your unit. If you would like a detailed explanation on how to pack properly, click here.
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How can I get my goods into storage?
A. Most of our customers take advantage of our discounted removal service. Our discounted rates are:

Our service is very popular and has a few conditions, so please enquire early to make sure you don't miss out. If you decide not to use our service, you are welcome to bring it in yourself or use an alternative removalist (our managers at each site can recommend removalists for you).
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Do you provide Transport?
A. Yes. We offer a removal service which is discounted for customers moving into our facility. The discounted rates are:

There are a few conditions that you must meet in order to use our truck. Please read them here:

1. The truck only operates on Mondays and Fridays.
2. Your house must be located in the Melbourne metropolitan region.
3. Your goods must be on the ground floor.
4. Your goods must be packed and ready to go when we arrive.
5. You must provide a helper who is physically able to assist with loading and unloading.
6. No pianos, safes or billiard tables.
7. Our truck can only hold the contents of a 5 metre by 2 metre unit (10 square metres/27 cubic metres). Additional trips need to be booked. Please notify us if you require more than 1 trip.
8. We only start charging when we arrive at the pickup location. We stop charging when we have finished unloading at the drop off location. We do not charge for our time to and from our depot (unlike most companies).
9. We charge in 15 minute increments or part thereof.
10. Bookings are subject to availability.
11. We reserve the right to decline a job even if all the conditions are met.

If you are eligible for this service, then please select it when booking online and give us the date you would like. We will call you to confirm the date and time. Alternatively, you can call your complex to book this service.
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Where are you located?
A. We have 9 locations around Melbourne with more currently under construction. We have complexes in Bayswater, Chelsea Heights, Clayton, Fitzroy, Frankston, Geelong, Port Melbourne, Thomastown and Tullamarine. Please click on the complex of your choice for details on their location.
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Does Fry's Self Storage have access to my unit?
A. No we don't. By locking the unit with your own padlock (you can purchase one from us) you lock the door, you keep the key and you are the only one who has access to the unit.
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How can I pay for my unit?
A. We accept cash, credit card, Amex (2% surcharge), cheque's, direct debit into our account and money orders. We can set up a direct debit system from your credit card or you can pay your account on-line.
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What services do you offer to businesses?
A. We can receive deliveries and arrange pick-ups on your behalf, freeing up your valuable time. We can monitor staff access, with sign in books and key control. If you are storing document boxes, we can provide you with shelving solutions. At our Fitzroy & Port Melbourne complex, we can also provide you with a complimentary board room. In addition to this, we offer Serviced Offices in the same building, so you can easily run your business with a warehouse.
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Do you provide shelving?
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